Privacy Policy

Guangzhou Qianlan Biotechnology Co., Ltd. (Qianlan Skincare Manufacturer)

This Privacy Policy explains how Guangzhou Qianlan Biotechnology Co., Ltd. (“Qianlan,” “we,” “us,” or “our”), operating the website https://guangzhouskincare.com/ and related services (collectively, the “Site” or “Services”), collects, uses, discloses, and protects your personal information. We are a China-based OEM/ODM skincare and cosmetics manufacturer serving brands worldwide.

We are committed to transparency, data security, and compliance with applicable privacy laws, while aligning with global regulations including:

  • GDPR (EU General Data Protection Regulation) for users in the European Economic Area.
  • CCPA/CPRA (California Consumer Privacy Act) for California residents.
  • China’s Personal Information Protection Law (PIPL).
  • Other applicable laws such as Canada’s PIPEDA, Australia’s Privacy Act, and relevant e-commerce/data protection requirements in export markets.

By using our Site or Services, you consent to the practices described here. If you do not agree, please do not use the Site.

1. Information We Collect

We collect the following categories of personal information:

Personal Identifiers and Contact Data

  • Name, email address, phone number (including WhatsApp), company name, job title, and mailing address.
  • Business details provided during inquiries, RFQs, or partnership discussions.

Technical and Usage Data

  • IP address, browser type, device information, operating system, and access times.
  • Cookies, web beacons, and similar technologies (see our Cookie Policy or section below).
  • Usage data such as pages visited, time spent, and referral sources.

Business and Transaction Data

  • Information related to quotes, orders, contracts, NDAs, formulations, or manufacturing services.
  • Payment-related information (processed via secure third-party gateways; we do not store full card details).
  • Communications, support requests, and feedback.

Other Data

  • Any information you voluntarily provide, such as in forms, emails, live chat, or during factory tours/trade show interactions.

We do not knowingly collect sensitive personal data (e.g., health, biometric, or racial data) unless required for regulatory compliance in cosmetics manufacturing (e.g., safety testing records, handled per legal obligations).

2. How We Collect Your Information

  • Directly from you: Contact forms, quote requests, email, phone/WhatsApp, or account registration.
  • Automatically: Through cookies, server logs, and analytics tools.
  • From third parties: Business directories, trade show partners, or service providers (with appropriate safeguards).

3. How We Use Your Information

We use personal information for the following legitimate business purposes:

  • Responding to inquiries and providing manufacturing quotes/services (custom formulation, private label, contract manufacturing).
  • Processing orders, contracts, and fulfilling business relationships.
  • Improving our Site, Services, and user experience.
  • Marketing and communications (with your consent where required).
  • Compliance with legal obligations (e.g., export regulations, quality certifications like ISO 22716, GMP, FDA registration).
  • Internal business operations, analytics, fraud prevention, and security.
  • Enforcing NDAs and protecting intellectual property.

4. Sharing and Disclosure of Information

We may share personal information with:

  • Service Providers: Hosting providers, analytics (e.g., Google Analytics), email services, payment processors, shipping/logistics partners, and professional advisors — all under strict data processing agreements.
  • Affiliates and Partners: Within our corporate group or authorized distributors, subject to this policy.
  • Legal Requirements: When required by law, regulation, court order, or government request (including Chinese authorities for PIPL compliance).
  • Business Transfers: In the event of merger, acquisition, or asset sale.

We do not sell personal information as defined under CCPA/CPRA. For international transfers (e.g., from EU to China), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent measures.

5. Cookies and Tracking Technologies

We use essential cookies for site functionality and analytics cookies for performance insights. You can manage preferences via your browser settings. For detailed information, refer to our separate Cookie Policy (linked in the footer).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data, including encryption for transmissions where appropriate, access controls, and regular security reviews. However, no system is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined, to comply with legal obligations (e.g., tax, export records), or to resolve disputes. Typical retention periods range from the duration of our business relationship plus a reasonable period thereafter.

8. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access, Correction, Deletion: Request a copy of, correct, or delete your personal data.
  • Opt-Out: Of marketing communications (unsubscribe link in every email) or certain processing (e.g., CCPA “Do Not Sell/Share”).
  • GDPR Rights: Objection, restriction, portability, and withdrawal of consent.
  • CCPA Rights: Know, delete, correct, and opt-out of sales/sharing.
  • PIPL Rights: Similar rights under Chinese law for relevant data subjects.

To exercise these rights, contact us using the details below. We will respond within legally required timeframes (e.g., 30 days for most requests) and verify your identity. You may appeal if your request is denied.

California Residents: Additional CCPA/CPRA notices are available upon request. We have not sold personal information in the preceding 12 months.

9. Children’s Privacy

Our Site and Services are not directed to children under 18 (or the applicable age of majority). We do not knowingly collect data from minors. If we become aware of such collection, we will delete it promptly.

10. International Users and Data Transfers

As a China-based company exporting globally, your data may be transferred to and processed in China and other jurisdictions. By using the Site, you acknowledge these transfers. We ensure adequate protection through contracts and security measures.

11. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of material changes by posting the updated policy with a new “Last Updated” date. Continued use after changes constitutes acceptance.

12. Contact Us

Guangzhou Qianlan Biotechnology Co., Ltd.

Address: JiaShengLi, Baiyun District, Guangzhou, Guangdong, China

Email: sales@guangzhouskincare.com

WhatsApp/Phone: +86 13480268601